ComEd has begun the process of contacting 35,000 customers, including residents of Glenview, who are eligible to file a claim in connection with the power outages experience during the July 11, 2011 storms across northern Illinois. (Here's the sample letter being sent.)
The Illinois Commerce Commission in June 2013 voted to hold ComEd liable for the financial damages the outages caused customers and municipalities. ComEd appealed that ruling, which followed two years of testimony. If upheld, ComEd would be liable for spoiled groceries and other expenses caused by the prolonged outages and be required to pay back municipalities, like Glenview, for expenses incurred, such as overtime pay for emergency responders. The appeal of the ICC order through the court system is expected to take more than a year to resolve.
Customers eligible to file a claim were those determined by the ICC to have been without electric service, most due to tree contact, for four or more hours. Because a customer is eligible to submit a claim, however, does not mean the claim is automatically valid or that the customers will be paid whatever they claim, according to ComEd. (Here's the claim form.)
A customer who already returned a completed claim form and supporting documentation is not required to resubmit those materials. Customers are encouraged to retain copies of all documentation. ComEd will retain claim forms and documentation until the appeals process concludes, and will notfiy customers of the outcome.
The ICC has directed its Consumer Services Divison to work with ComEd in developing the notice being sent to customers. Customers with questions regarding claims or who wish to obtain another claim form can call ComEd on an ICC-required dedicated line at (866) 405-0209 or visit the claims page on ComEd's website.
Customers may also contact the ICC Consumer Services Division by mail at 527 E. Capitol Ave., Springfield, IL 62701; by phone at (800) 524-0795; or on the ICC's website.