Frequently Asked Questions

Streets and Sidewalks

• WHICH MAJOR ROADS ARE MAINTAINED BY THE STATE OR COUNTY, AND WHICH DOES THE VILLAGE MAINTAIN?

State Maintained Roads: Illinois Department of Transportation: (IDOT) (847) 705-4227

Willow Road	All
Waukegan Road	Golf Rd. to Willow Rd.
Old West Lake	Pfingsten Rd. to Greenwood Rd.
Pfingsten Road	East Lake Ave. to Willow Rd.
Greenwood Road	Old West Lake Ave. to Golf Rd.
Milwaukee Avenue	All
Dearlove Avenue	Central Ave. to Milwaukee Ave.
Central Road	Huber Ln to Tri-StateTollway

County Maintained Roads: Cook County Highway Department (CCHD) (847) 827-1164

Wagner Road	Glenview Rd. to Winnetka Rd.
Sunset Ridge Ave.	East Lake Ave. to Winnetka Rd.
Landwehr Road	East Lake Ave. To Willow Rd.
Lake Avenue	All
Harms Road	South Village Limits to East Lake Ave.

Village Maintained Roads: Public Works Department (847) 657-3030

Lehigh Avenue	Prairie Street to Willow Rd.
Central Road	Harlem Ave. to Huber Ln
Shermer Road	Golf Rd to North Public Works Center
Chestnut Avenue	Waukegan Rd. to Patriot Blvd
Glenview Road	East Village Limits to Milwaukee Ave.

• THERE ARE POTHOLES ON MY STREET. WHO WILL FIX THEM?

Call the Public Works Department at (847) 657-3030, to make a service request if the pothole is on a Village-maintained road. If the pothole is on a road maintained by IDOT or Cook County, please contact that agency.

• WHEN WILL MY STREET BE SWEPT?

Curbed streets are swept on a rotating basis. The current time between sweeping cycles is approximately four to eight weeks, depending on the time of year, rainfall, etc. Street sweeping cannot be done in temperature below freezing.

• I HAVE A DEAD ANIMAL ON MY STREET. WHO PICKS IT UP?

If you are in incorporated Glenview and you have an animal on the parkway or on a Village-maintained street, call Public Works at (847) 657-3030, to request pick up. If you are in unincorporated Glenview, call the Northfield Township at (847) 724-8300.

• WHAT SHOULD I DO IF MY STREETLIGHT IS OUT?

Call Public Works at (847) 657-3030 to notify us of the problem. If it is a streetlight maintained by the Village, we will fix it. If Com Ed maintains the streetlight, we will notify Com Ed and they will fix it.

Snow and Ice Control

• MY YARD WAS DAMAGED BY VILLAGE SNOWPLOWS. WHO WILL REPAIR IT?

Call Public Works at (847) 657-3030, with your request for service. The Public Works Department will fill out a work order and place you on a list for Spring/Summer time restorations. The Village is not responsible for damage to sprinkler heads in the parkway.

• MY MAILBOX WAS KNOCKED DOWN BY VILLAGE SNOWPLOWS. WHO FIXES IT?

If the Village was responsible for mailbox damage, call Public Works at (847) 657-3030 to submit a service request. Mailboxes damaged by direct contact by a plow will be replaced with a standard mailbox and 4x4 post. If a decorative mailbox is damaged, the Village will reimburse the resident for the equivalent of a standard mailbox installation, approximately $30. It will be the responsibility of the resident to purchase and install the decorative mailbox and post. The Village does not replace mailboxes damaged by contact from thrown snow from plowing operations.

• HOW DOES THE VILLAGE DECIDE WHEN SNOW/ICE REMOVAL IS NEEDED?

The general policy is that Village crews begin plowing after snow accumulations of 1 - 2 inches. Depending on weather conditions and information from the Village's weather forecasting service, snow/ice removal operations may begin sooner. The Public Works Department strives to respond with salting and/or plowing before roads become slippery for vehicle travel. For an average snow event, the Public Works Department will complete a plowing operation in 5-6 hours.

• WHY DOES THE VILLAGE HAVE AN OVERNIGHT PARKING BAN ON ALL STREETS?

From December 1^st through March 31^st, the overnight parking ban will be in effect from 2:00a.m. to 6:00 a.m. each evening. The parking ban allows Village crews to more completely remove snow without obstruction from vehicles on the roadway. Even when it is not snowing, the Village often has to complete clean-up work on corners and intersections. The parking ban helps the Village keep roads safe for all residents and motorists. Residents needing a temporary exception from the parking ban may apply to the Police Department for a special permit.

• WHY DOES THE PLOW PUSH SNOW INTO MY DRIVEWAY?

The Village is responsible for clearing streets of snow and ice to allow for emergency access, vehicular traffic and daytime parking. The Village clears the street from curb to curb to ensure that emergency vehicles and all traffic can move safely. As the Village trucks pass driveways, some snow rolls off the edge of the side-discharge plow and into the driveway, particularly if the driveway has already been cleared. There are ways for you to minimize this problem. When shoveling out the portion of your driveway closest to the street, push the snow to the right (as you face the street) so that it will be "downstream" when the plow comes by. Please be aware that in a very heavy snow or during storms where snow continues to fall, plows may make as many as three of four passes to clear the roadways. Cul-de-sacs are particularly difficult to plow during snow removal operations. The Village has 290 cul-de-sacs that are plowed after each snow event. Smaller trucks are used to negotiate turns on these streets.

Cul-de-sacs are cleared just as the street is with the driver plowing in a counter-clockwise circle from the inside to the outside. As with driveways on streets, it is inevitable that some snow will come off the plow. Try to wait until the cul-de-sac has been plowed before clearing your driveway. When you do shovel, push snow to the right side of the driveway to keep it from being pushed back into the area just cleared.

 

Plowing snow from the outside of the cul-de-sac to the middle does not work. Using this approach, the driver would eventually run out of room to pile the snow. Also, plowing driveways to the middle of the island is possible but would require too much time and risk damage to private drive and property. Fire hydrants are located in many cul-de-sac islands; for fire safety, these cannot be buried by plowed snow.

• MAY I PUSH SNOW FROM MY DRIVEWAY INTO THE STREET?

No, this is prohibited by Village ordinance. Residents may be held liable for any accidents caused by shoveling snow into the roadway.

Trees and Forestry

• WHO SHOULD I CALL FOR BRUSH PICKUP?

The Village does not provide brush pickup.  Please call Groot Waste Disposal at (847) 734-6450.

• WHEN WILL MY TREE BE TRIMMED?

Trimming of parkway trees and other trees located on Village rights-of-ways are currently done on an eight-year cycle. If you are not sure if a tree is on your property or Village property, call Public Works at (847) 657-3030. Forestry Division personnel will come to the site and measure to make that determination.

• WHAT IS GLENVIEW'S TREE POLICY?

The Public Works Department removes dead parkway trees. Trees infected with Dutch elm disease are tagged and promptly removed by the Village. According to the Village of Glenview Municipal Code, diseased elms on private property are tagged and the property owners are required to remove the trees at their expense.

Village Parkway tree planting is done once each year, in the spring. Parkway tree plantings are funded 100% by the Village. The number and location of plantings is determined according to the following three priorities and annual funding availability:

1. Residents who have lost parkway trees and have sufficient area in the parkway receive a 2" diameter replacement tree within the next planting season.
2. Annually, sections of the Village are slated for reforestation as part of the Village's five-year Capital Improvements Program.
3. Residents requesting trees and who have parkway space available receive a new tree. Please note, there may be a waiting period since the number of requests exceed funds available.

• I HAD A TREE REMOVED, WHEN WILL IT BE REPLACED?

After a tree is cut down the stump and root system are removed to eight inches below the surface, leaving the remaining root system to decompose. Because of this, a tree cannot be replaced immediately upon removal. Requests for replacement trees are met in the order in which the trees are removed and are subject to annual tree budgets.

• WHEN DOES THE VILLAGE PLANT SOD, AND WHEN DO THEY USE BLACK DIRT AND SEED?

After a water main break or sewer excavation, sod is used to restore the yard. Six months are needed after the main break to let the ground settle before the repair can be done.

For stump removal or plow damage, black dirt and seed are used to repair the yard. It is very important to water the seed after it has been planted in order for it to grow properly.

• I HAVE A LOOSE OR HANGING TREE LIMB. WHAT DO I DO?

Call Public Works Department at (847) 657-3030, to make a service request. If the tree is on the parkway, it is the responsibility of the Village. If it is from a private tree, the homeowner is responsible for removing the limb.

• HOW ARE LEAVES COLLECTED?

You can bag leaves with landscape waste bags, which can then be picked up by Groot with your weekly garbage.  The Village does not provide a separate leaf collection program.

• THERE IS WATER IN MY BASEMENT. WHAT SHOULD I DO?

If you live in incorporated Glenview, call Public Works at (847) 657-3030.  We will call a supervisor and have a crew go out to check the main sewer line.  The Village maintains the main sewer line  

If you live in unincorporated Glenview, call Northfield Township at (847) 724-8300.

• I JUST MOVED TO GLENVIEW, HOW DO I GET WATER SERVICE IN MY NAME?

For any water billing questions, account set-up or close out, or name changes, call the Resolution Center at (847) 724-1700.

• THERE WAS A WATER MAIN BREAK ON MY STREET AND MY YARD WAS DAMAGED. WHEN WILL IT BE REPAIRED?

Six months are necessary to let ground settle after a main break before yard repair can be done.

• WHO DO I CALL IF MY WATER METER ISN'T WORK?

Call the Public Works Department at (847) 657-3030.

• HOW DO I GET MY B-BOX LOCATED?

Call Public Works at (847) 657-3030. We will create a work order to locate the B-box. It is important to allow a 48-hour notice prior to locate.

• WHAT SHOULD I DO IF I HAVE RUSTY WATER AFTER A MAIN BREAK REPAIR OR HYDRANT FLUSHING

Sediment in the water pipes can be knocked loose during either a water main repair or hydrant flushing, causing the water to turn a shade of brown. This water is not dangerous or contaminated. To alleviate this problem you should run any faucet in your house that does not have a filtration screen, until the water is clear (usually this will be a faucet in a utility sink). If the problem persists, call Public Works at (847) 657-3030.

• WHO DO I CALL FOR SOLID WASTE MANAGEMENT?

S.W.A.N.C.C. (Solid Waste Agency of Northern Cook County) at (847) 724-9205.

• WHO DO I CALL FOR WASTE PICKUP?

Groot Waste Disposal at (847) 734-6450.

• I AM GOING TO DIG IN MY YARD. DO I NEED TO CALL J.U.L.I.E.?

YES, always call J.U.L.I.E. before you dig at (800) 892-0123.

• THERE ARE DIFFERENT COLORED FLAGS IN MY YARD. WHY ARE THEY THERE, AND WHAT DO THEY MEAN?

These flags represent the utilities located under ground.

 

Color	Utility
Orange	Phone
Red	Electric
Green	Sewer
Yellow	Gas
Blue	Water

 

• I AM HAVING PROBLEMS WITH MOSQUITOES. WHO SHOULD I CALL?

North Shore Mosquito Abatement at (847) 446-9434.