Tips for when to call 911
Call 911 immediately if:
You are witnessing an in-progress crime
- You fear for your life or safety, or for that of another
- You believe there is an imminent threat to property
When calling, the Telecommunicator will ask the location where the incident is occurring. It is very important to know where you are and/or where the incident is occurring. If you do not know the exact street address, the next best location is the closest intersection. The Telecommunicator may ask you questions that you believe are irrelevant. Trust in the Telecommunicator’s training and experience, and they will guide you through the information the police and fire departments need to get you the quickest and most helpful response.
All non-emergency matters can be directed to the agency’s non-emergency telephone numbers (see below). Please be advised that 311 is only for the City of Chicago and the City of Evanston.
What happens when you call 911
Plan ahead so that Emergency Dispatch has the information they need to help fast. Smart911 is a free online sign-up service for anyone with a phone -- mobile, landline or Voice Over IP (VOIP). By creating a Safety Profile, telecommunicators and first responders will have all necessary information in case of an emergency for a more detailed, rapid response, such as pets in a home, vehicle description and emergency contacts. Home and work addresses can be linked to mobile phones, which do not provide an address to a 911 dispatcher.
Information regarding power outages
If you are experiencing a power outage, there is no need to call the Police or Fire Department, unless you smell smoke or see fire.
To report an outage, contact ComEd at (800) 334-7661 (Edison) or click here to report online through ComEd's website.
To contact the utility companies, see information below:
- ComEd -- 1 (800) Edison-1 (1-800-334-7661) or ComEd
For general information about 911 public education, click here.
If you would like a Telecommunicator to speak to your group about 911, contact Eric Deloy, Deputy Director of Public Safety Support Services, at (847)901-6083 or
Glenview Public Safety Dispatch Center
The following municipal agencies are served by the Glenview Public Safety Dispatch Center. To see more information on each agency, including contract numbers, click on the links below.
Glenview Public Safety Dispatch Center administration
Director of Public Safety Support Services (PSSS)
Deputy Director of Public Safety Support Services (PSSS)