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 Metric Category : Public Safety (2)
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| | Answering 911 calls within 10 seconds of the first ring. This is a standard set by the National Emergency Number Association (NENA). | It is critical to quickly obtain the information from the caller in order to efficiently dispatch the appropriate resources to the emergency location. | High - Trained telecommunicators, redundant dispatch centers and back-up support allow Dispatch to handle high call volume situations within this standard. | 98% | 90% |
| | Time from when a 911 call is received to when the call is dispatched to Police for High Priority Calls. | Quick response times mean that in-progress situations can be met with an efficient response to protect citizens and property and apprehend suspects. | High - Training and computer-aided dispatch enable the telecommunicator to inquire and obtain the information necessary to deploy an appropriate response. | 84% | 90% |
| Metric Category : Utilities and Infrastructure (3)
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| | This measure relates to the number of water main breaks impacting customers in the Glenview Water System. | Reducing water main breaks reduces utility service interruptions for customers and avoids tearing up streets, sidewalks or parkways to control the break or leak. | Moderate - Although proper maintenance and monitoring of main pressures can reduce main breaks, there are many other factors outside of the Village's control that contribute to main breaks such as weather and high temperatures. | 101 | 60 |
| | This measure relates to regular testing of water in the Glenview Water System. | This target ensures clean, safe drinking waters for the residents and businesses of Glenview and regulatory compliance with the United States Environmental Protection Agency (EPA). | High - The Public Works Department is responsible for maintaining and managing the Village's water supply. However, private residential lines (from the parkway to the home) are the responsibility of the homeowner and may have some impact on water quality at the facet. | 100% | 100% |
| | This metric shows the number of system feet cleaned per year for the sanitary and storm sewer systems. Sanitary is on top and storm is below it. The Village began measuring system feet instead of total feet cleaned in 2016 to more accurately represent the actual impact of a program (total feet cleaned may be higher if lines need cleaned multiple times in order to fully clear them). | Maintaining the sanitary sewer system through cleaning allows for improved operations and reduces potential for back-ups. Maintaining the storm sewer system through cleaning, root-cutting, and debris removal helps keep lines clear in order to be used to capacity during storm events. | High - The Village can perform maintenance services such as cleaning sewers. Private lines to residential homes are the responsibility of the homeowner. | 169,879 ft | 252,000 ft |
